Accessibility Statement

This website is run by Wigan Council but built and hosted by a third party provider.  

We want as many people as possible to be able to use this website on a variety of devices so are working with our provider to improve accessibility.

How accessible this website is

We know some parts of this website aren’t fully accessible: 

• Colour contrast does not meet WCAG standards.
• Difficult to navigate using just a keyboard.

What to do if you can’t access parts of this website

If you need any information on this website in a different format, you can: 

• Request information in other formats

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We are working with our third party provider to improve the accessibility of this site.  In the meantime, if you have identified any accessibility issues or if you think we’re not meeting accessibility requirements in any other way:

• Report accessibility problems

We’ll consider your request and get back to you in 10 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Wigan Council is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons:

• The colour contrast does not fully meet the required standards, making it difficult for people with vision impairments to access the information. This fails WCAG 2.1 success criterion 1.4.3 (contrast).
• Section headings are not organised correctly, so navigation by keyboard is difficult. This fails WCAG 2.1 success criterion 2.4.10 (section headings).

How we test this website

We have reviewed this website against WCAG 2.1AA standards and have provided the findings to our third party supplier. We are waiting for our third party supplier to make the improvements identified.

We carry out a combination of automated and manual testing.

We welcome feedback from all our users, just complete our website feedback form.

This statement was prepared on 15 June 2020. It was last updated on 6 July 2020.